Theraflow Privacy Policy (For Patients)
Effective Date: August 4th, 2025
Last Updated: August 4th, 2025
Legal Entity: Theraflow, LLC, a Delaware Limited Liability Company
1. Introduction
Theraflow (“we,” “us,” or “our”) respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use the Theraflow mobile application (“App”). By using the App, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect two types of information:
a. Personal Information You Provide
When you use the App, you may provide:
1. Your name
2. Email address or phone number
3. Information related to your physical therapy care (e.g., exercises completed, pain levels, notes)
4. Messages sent to your therapist or clinic
b. Usage Data We Collect Automatically
We may collect:
1. Device type and operating system
2. Log and usage data (e.g., app opens, feature usage)
3. Crash reports and diagnostics
We do not collect location data or access your contacts, camera, or microphone without your explicit permission.
3. How We Use Your Information
We use your information to:
1. Support your physical therapy journey (e.g., display exercises, reminders, progress tracking)
2. Allow secure communication with your therapist or clinic
3. Improve the functionality and reliability of the App
4. Respond to user inquiries and technical issues
We do not sell or rent your personal data to third parties.
4. How We Share Your Information
We only share your personal information with:
1. Your clinic or physical therapist, if they use Theraflow as part of your care
2. Authorized service providers who help us operate and improve the App (e.g., secure cloud hosting, analytics)
3. Authorities, if required by law or to protect our legal rights or users’ safety
All service providers are bound by confidentiality and data protection agreements.
5. HIPAA Compliance
If your healthcare provider uses Theraflow, your personal information may be considered Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA). In such cases, Theraflow acts as a Business Associate and complies with HIPAA regulations. We do not access your PHI for any purpose other than supporting the services provided to your clinic or therapist.
6. Data Security
We implement industry-standard security measures to protect your data, including:
1. End-to-end encryption
2. Secure authentication and access control
3. Encrypted storage of sensitive information
However, no method of transmission or storage is 100% secure. Use of the App is at your own risk.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us at support@theraflow.com.
8. Your Rights & Choices
You may:
1. Request access to your personal data
2. Request corrections or updates
3. Request deletion of your data
4. Withdraw consent for data collection (which may limit App functionality)
To make any such request, contact us at support@theraflow.com.
9. Children’s Privacy
The App is not intended for children under 13. We do not knowingly collect personal information from anyone under 13. If you are a parent or guardian and believe your child has used the App, contact us immediately.
10. International Users
Theraflow is operated in the United States. If you are accessing the App from outside the U.S., you consent to the transfer and processing of your data in the United States.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of significant changes through the App or via email. Continued use of the App after updates constitutes acceptance.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact us:
📧 support@theraflow.com
📍 Theraflow, LLC
3500 S. Dupont Highway, Dover, Delaware 19901